FLENDER Standard Couplings Appendix © Siemens AG 2015 Industry Services for the entire life cycle Online Support Online support is a comprehensive information system for all questions relating to products, systems, and solutions that Siemens has developed for industry over time. With more than 300,000 documents, examples and tools, it offers users of auto- mation and drive technology a way to quickly find up-to-date in- formation. The 24-hour service enables direct, central access to detailed product information as well as numerous solution exam- ples for programming, configuration and application.
The content, in six languages, is increasingly multimediabased – and now also available as a mobile app. Online support’s “Technical Forum” offers users the opportunity to share informa- tion with each other. The “Support Request” option can be used to contact Siemens’ technical support experts. The latest con- tent, software updates, and news via newsletters and Twitter en- sure that industry users are always up to date. www.siemens.com/industry/onlinesupport Online Support App Using the Online Support app, you can access over 300,000 documents covering all Siemens industrial products - anywhere, any time.
Regardless of whether you need help implementing your project, fault-finding, expanding your system or are plan- ning a new machine. “mySupport”. You also receive selected news on new functions, important articles or events in the News section. You have access to FAQs, manuals, certificates, characteristics curves, application examples, product notices (e.g. announce- ments of new products) and information on successor products in the event that a product is discontinued. Scan the QR code for information on our Online Support app.
Just scan the product code printed on the product directly using the camera of your mobile device to immediately see all techni- cal information available on this product at a glance. The graph- ical CAx information (3D model, circuit diagrams or EPLAN mac- ros) is also displayed. You can forward this information to your workplace using the e-mail function. The app is available free of charge from the Apple App Store (iOS) or from Google Play (Android). www.siemens.com/industry/onlinesupportapp The search function retrieves product information and articles and supports you with a personalized suggestion list.
You can find your favorite pages – articles you need frequently – under Technical Support The ability to quickly analyze system and error messages and take appropriate action are key factors in ensuring that plants run safely and efficiently. Questions can arise at any time and in any industry, whether it’s an individual product or a complete au- tomation solution. Siemens technical support offers individual technical assistance in matters related to functionality, how to operate, applications, and fault clearance in industrial products and systems – at any time and globally, over the phone, by e- mail, or via remote access.
Experienced experts from Siemens answer incoming questions promptly. Depending on the require- ments, they first consult specialists in the areas of development, on-site services, and sales. Technical support is also available for discontinued products that are no longer available. Using the support request number, any inquiry can be clearly identified and systematically tracked. 15 15/8 Siemens MD 10.1 · 2015