• The media lift plate inside the tray is stuck in the lowest position: Pull out the tray half- way, and then close the tray completely. If the media still is not picked up from the tray, open the tray and reposition the media. Make sure the media width and length guides fit snugly against the stack. Firmly close the drawer. media is not picked up from Tray 1 or the optional multipurpose tray • Too much media is loaded: Tray 1 is designed to hold a single sheet of media. The optional multipurpose tray is designed to hold up to 100 sheets (10 mm or 0.4 inch, stacked) of standard weight media. • Media is wrinkled or bent: Make sure the media is not wrinkled or bent.
Remove media from Tray 1 or the optional multipurpose tray after use. Leaving media in the tray for several hours can cause the media to bend. • Photo paper is loaded face-down: Because Tray 1 and the optional multipurpose tray provide a straight-through paper path, media must be loaded with the side to be printed on facing up. • Media is not positioned correctly in the optional multipurpose tray: When loading media in the optional multipurpose tray, place the stack against the left edge of the tray, and then slide the media down to rest in the tray. Otherwise, the media size might not be detected properly.
Check that the multipurpose tray width and length guides fit snugly against the media stack. media output problem • Pages are falling off the printer: Make sure the output bin extension is fully extended. The output bin holds about 300 sheets of media. Remove excess media from the output bin. media-feed problems incorrect media type or size • The LCD control panel displays the message NOT FOUND [TRAY] [MEDIASIZE] [MEDIATYPE]. PRESS TO CONTINUE: The media loaded in a tray is not the same as the media selected in the printer driver or configured in the LCD control panel.
To resolve a media mismatch, load the correct media in the designated tray and press the select button to print the entire print job, or press CANCEL JOB to delete the print job from the print queue. If you do not press the select button or CANCEL JOB, and the printer has selected the tray automatically, the printer attempts to draw media from the other tray. If the other tray is loaded with the correct size of media or media that is larger than the print job, the print job prints correctly. • The LCD control panel displays the message NOT FOUND [TRAY] [MEDIASIZE] [MEDIATYPE]. PRESS TO CROP AND CONTINUE: The tray is loaded with media that is too small.
If you press the select button, the printer crops the print job to fit it on the available media. • To avoid media mismatches, find out which tray contains the media on which you want to print, and then select that tray in the printer driver. use and maintain hp restricted 3-101