service and support HP offers various support services to troubleshoot and diagnose printer problems and provides instructions for service and repair. HP also provides documentation and online and telephone support for troubleshooting. support • Express Exchange or unit exchange by courier assist • Support Packs available • One year online support HP provides several resources on the Web for troubleshooting. Access the URL http://www.hp.com/go/support for help regarding the following parameters: • Setting up and using the printer • Downloading printer drivers • Solving a problem • Ordering a product Customers can also find product information on the www.hp.com Web site.
telephone support • Available worldwide • One year Representatives at Customer Care Center answer questions regarding the setup, configuration, installation, and operation of the printer. They also help troubleshoot and diagnose printer problems and provide instructions for service and repair. Before calling a Customer Care Center representative, the customer needs to provide information regarding: • Results of a configuration page • Brand and model of the computer • Operating system of the computer • Printer driver installed 1-34 hp restricted tour the product