Solving Problems with your OmniBook Obtaining Repair Service Obtaining Repair Service See “Repair Assistance” on page 59 to determine if your OmniBook must be sent in for service. If so, prepare your OmniBook for shipment. 1. Important. Back up your hard disk drive. While your computer is being repaired, the hard disk may be replaced or reformatted. 2. Hewlett-Packard cannot guarantee the return of removable components. Please remove the following prior to sending your OmniBook in for service: • PC cards • AC adapter and power cord • CDs in the CD player • Floppy disks in the floppy disk drive • RAM modules that you have added 3.
When sending your OmniBook to Hewlett-Packard, please use the original product packaging or other substantial packaging in order to avoid damage to the unit in transit. Note If the hard disk drive is defective, you will receive a replacement drive with the original HP software. Setup Guide 65