Frequency of jams process flow Use the troubleshooting process flow figure to help determine the cause of jams. See figure 154, “Troubleshooting process flow,” on page 180. Jams in the paper path that occur intermittently are most often related to a deficiency in the media or environment. See “Media troubleshooting” on page 209 for information about these defects. Paper-path jams that occur frequently, and in the same location of the printer, are most likely the result of a hardware problem. Start here Jam frequency Intermittent Continuous Media/environment related (usually) Location of jam Input area Type of jam (including duplexer) Internal printer Output areas No pick Physical Figure 158.
Frequency of jams process flow 194 Chapter 7 Troubleshooting C7058-90936