Table 40. Image defects 202 Chapter 7 Troubleshooting C7058-90936 Problem Cause Solution Light print, or fade Wrong toner density setting. Through the software, adjust the toner density setting. Make sure EconoMode is off. Print media does not meet printer specifications or is stored improperly. Print a few more pages to see if the problem corrects itself. Turn over the stack of media in the tray. Also try rotating the media 180 degrees. If the print media does not meet HP specifications, replace the media and advise the customer to use the recommended print media and store it properly. The toner supply is low Temporarily extend the toner cartridge life by redistributing the toner.
If this does not improve the print quality, install a new toner cartridge. Toner specks The transfer roller is dirty. Clean the inside of the printer or use the printer’s cleaning page. Print media does not meet printer specifications or is stored improperly. Print a few more pages to see if the problem corrects itself. Turn over the stack of media in the tray. Also try rotating the media 180 degrees. If the print media does not meet HP specifications, replace the media and advise the customer to use the recommended print media and store it properly. The paper path is dirty. Clean the inside of the printer or use the printer’s cleaning page.
Dropouts Single sheet of paper is defective. Try to reprint the job. Moisture content of the paper is uneven or the paper has moist spots on it. Try paper from a different source. Paper lot is bad. Try a different kind or brand of paper. The toner cartridge might be defective. Check vertical repetitive defects. Replace the toner cartridge. Defective toner cartridge. Replace the toner cartridge. Vertical lines Contaminated fuser entrance guide. Clean the guide. Scratches on the fuser. Replace the fuser.