Communication troubleshooting Communications check Note Communication problems are normally the customer’s responsibility. Time spent attempting to resolve these problems might not be covered by the Hewlett-Packard warranty. Refer the customer to the network administrator for assistance in troubleshooting network problems. Test message After the printer is installed, verify communications between the printer and the IBM-compatible computer. Enter the following at the DOS prompt: The printer should print a directory listing of the C: \ directory.
C:\DIR>LPT1 E NTER (for printing to parallel port #1) EIO troubleshooting See “JetDirect configuration” on page 219 for information regarding the current status of the EIO accessories. Before attempting to troubleshoot a network problem or notifying the network consultant of a problem, always print a configuration page. See the HP JetDirect Print Server Software Installation Guide for detailed explanations of network issues (go to http:/www.hp.com/go/JetDirect). C7058-90936 Communication troubleshooting 217