FAQ 3 Reset the headphones to factory settings. “EAH-AZ100”, Page 75 “EAH-AZ80/EAH-AZ60M2/EAH-AZ40M2”, Page 75 4 Turn on the device’s Bluetooth ® . 5 Delete the headphone registration information from the device’s Bluetooth ® settings. 6 Pair the headphones and device again. “Use the app to pair with a Bluetooth ® device”, Page 34 “Pair with a Bluetooth ® device without the app”, Page 35 Q06. Cannot update the firmware. R Connect the device to the Internet. R Check if the firmware version is the latest from [SETTINGS] on the home screen of the [Technics Audio Connect] app ® [Headphone information] .
R If the transfer of the firmware to the headphones does not start, or if the number stops and does not progress during transfer, try the following methods. [Method 1] 1 Confirm that the remaining charge for both earphones (L and R) is at least 70%. 2 Keep the headphones out of the charging cradle from the start to the end of the transfer/ update. R After starting the transfer/update, do not make calls or play music until the end of the update. [Method 2] *If Method 1 does not resolve the problem 1 Force close the app. 2 Launch the app again. R If the firmware update notification is not displayed, allow notifications. Android™ devices 71