6 Troubleshooting tips 46 . English Network connections If you can’t play videos on your Google TV or have other problems with your Google TV device, try the steps below. Check your Wi-Fi connection 1 From the Google TV home screen, in the top right, go to the profile icon and select Settings . 2 Select Network & Internet . 3 Confirm that Wi-Fi is turned on and you’re connected to the correct network. 4 If not, locate the network you’d like to connect to and select it to connect. Enter the password if required. 5 Open one of your apps. 6 Play your video, music, or game again. Basic issues Step 1.
Check your Wi-Fi connection 1 From the Google TV home screen, in the top right, go to the profile icon and select Settings . 2 Select Network & Internet . 3 Confirm that Wi-Fi is turned on and you’re connected to the correct network. 4 If not, locate the network you’d like to connect to and select it to connect. Enter the password if required. 5 Open one of your apps. 6 Play your video, music, or game again. Note(s) If you still have issues, turn the Wi-Fi option off and on again. Connect Remote control Note(s) Fix issues with your remote Important : You might need to remove and reinsert the batteries on your remote. If that doesn't solve the issue, try to update your remote.
On the Google TV home screen, open the See all and select the Remote update icon, and then the update starts. If you still have issues, turn the Wi-Fi option off and on again. If that doesn’t work, go to the next step. Step 2. Check for system updates 1 From the Google TV home screen, in the top right, go to the profile icon and select Settings . 2 Select System > About > System update > Check for update 3 Install any available updates, then play your video, music, or game again. If that doesn’t work, go to the next step. Step 3. Restart your device 1 From the Google TV home screen, in the top right, go to the profile icon and select Settings . 2 Select System > Restart .
3 Once the system restarts, play your video, music, or game again. If it still doesn’t work, go to the next step. Step 4. Check which account you're signed in to 1 From the Google TV home screen, in the top right, go to the profile icon and select Settings . 2 Under Accounts & sign-in , check which account is signed in to Google TV. 3 Make sure it’s the same account you used for your service. The voice remote has an LED light above the 9 (POWER) . It tells you about the status of your remote. LED states on voice remote Step 5. Clear app data 1 From the Google TV home screen, in the top right, go to the profile icon and select Settings .
2 Select Apps > See all apps 3 Find and select the app > Clear data > OK 4 Play your video, music, or game again. If that doesn’t work, go to the next step. Step 6. Reset the device to factory settings Important : A factory reset erases all your data from your device. We recommend that you try to troubleshoot with other steps first. 1 From the Google TV home screen, in the top right, go to the profile icon and select Settings . 2 Select System > About > Reset Back to Contents Operation LED behavior Normal keys click ● LED turns on during pressing the keys. Pairing Press any buttons when bonding cache is NULL. Or Press and hold [Google Assistant] and [VOL-] key for 3 seconds.
[Pairing timeout] 30sec ● LED blink while pairing process. ● LED fast blink 5 times when pairing completion. UnPairing Press and hold [Google Assistant] and [VOL-]key for 3 seconds ● LED keep to light up fast blink 9times when UnPairing completion. [Operation] Bonding cache clear and sleep 3sec later. Voice search Hold to Talk [Google Assistant]key ● LED turns on after ACK from host when voice search is ready. ● LED turns off after end of speech is detected from the host, or LED turns off after 30 seconds of time out.