TROUBLESHOOTING 60 EN Problem Tip GENERAL Buttons do not work or the unit To completely reset the unit, press and hold [Q (standby/on)] on the front stops responding. panel for 10 seconds to shut down the unit or unplug the AC cord from the AC outlet for 15-20 seconds. Cannot find a JPEG file. Make sure that the selected group (folder) does not contain more than 9,999 files for BD / DVD / SD card, and 999 files for CD. Make sure that the file extension is .jpg, .JPG, .jpeg or .JPEG. Cannot find an MP3 and Make sure that the selected folder does not contain more than 9,999 files for Windows Media™ Audio file. BD / DVD / SD card, and 999 files for CD.
Make sure that the file extension is .mp3 or .MP3 for MP3, and .wma or .WMA for Windows Media™ Audio. Error message appears when I Make sure that the unit is connected to the PHILIPS brand EasyLink TV and select “Auto” in the “Player Menu”. the “EasyLink (HDMI CEC)” is set to “On”. This error message may appear when your TV’s OSD language is not supported by this unit. Cannot connect to the network. Check if the LAN cable connection is properly made. Turn on the modem or broadband router. Check the network settings. Check if the broadband router and/or modem is correctly connected. Check the “BD-Live Setting”.
When connecting directly to a modem via a LAN cable, you might need to power cycle the modem to reset settings on the modem. Cannot connect to the network Check the content of your Internet service contract to see if your Internet while my PC is connected to the Service Provider prevents multiple terminals connecting at the same time. network. The capacity of the SD card Data may be written to the SD card when a BD-video that supports the decreased. virtual package is used and an SD card is in the slot. MPEG-2 video and audio on the SD MPEG-2 is noncompliant on this unit. card cannot be played back.
The contents of the card cannot be The card is not compatible or the contents on the card may be damaged. read. Turn off and then turn the unit on again. Cannot use the BD-Live function or Insert an SD card with enough space(1GB or more). download of data does not perform Check if an SD card is correctly inserted. properly. Make sure the write-protect switch on the SD card is not enabled. Cannot play back BD-video Insert an SD card(1GB or more) which is formatted on this unit. (BD-ROM Profile 2.0). Some discs with BD-Live function require memory when playing back the content. Do not remove the card during playback. Make sure the write-protect switch on the SD card is not enabled.
Cannot use Netflix feature. Netflix is available only in the United States. Check if the network connection is properly made. Visit netflix.com/Philips on your PC and become a Netflix member. Cannot add movies or TV episodes Visit netflix.com on your PC. to the instant Queue. Adding movies or TV episodes on this unit is not available. The picture quality of Netflix Check the speed of your Internet connection. streaming movie is poor. Even though the speed of the The picture quality does not change during playback.
Internet connection improves during playback, the picture quality The picture quality differs depending on the speed of Internet connection of Netflix streaming movie does not at the time of loading. improve.