P. 20 Trouble shootings The following represents the most common questions asked about the Fold Power Wheelchair PHOENIX with regard to everyday use; check this helpful guide or the operator’s manual for more information if you have a question about using your power wheelchair. 19 Question Possible causes Answer Why is there No Power to the wheelchair? a. Controller system power is not connected. b. Controller system CPU and joystick are not connected. c. Battery power is too low. 1. Connect the battery. 2. Ensure all connections between joystick, CPU and battery are securely tightened. 3. Charge the battery. Why is the wheelchair noisy or vibrating when turning? a. Speed is set too low. b.
Motor is damaged. 1. Raise the speed. At low speeds, the motor may sound or feel strained. 2. Replace the motor. Why can’t I charge the battery? a. Charger light does not turn on. b. Charger light is always green. c. Charging time is stopped before full charge is complete. 1. Replace the charger. 2. Battery is not connected, or may need to be replaced. 3. Capacity of battery as decrease over time. This is normal.