Q: Why can’t log in? A: EN Q: Why can't activate the equipment? A: Q: The equipment is not activated during software update? A: 43 Possible reasons Solution The tablet isn’t connected to a network. Please make sure the network is connected. The user name or password is incorrect. Check the user name and password Contact TOPDON after-sales service or regional sales to retrieve the user name and password. Server problem. Server maintenance. Please try again later. Possible reasons Solution The equipment isn’t connected. Make sure the network is connected. The serial number and activation code are inputted wrong.
Check the serial number and activation code and make sure they are correct (serial number 12 digits, activation code 8 digits). The activation code is invalid. Contact TOPDON after-sales service to get support. The configuration is empty. Contact TOPDON after-sales service or regional sales. Possible Cause Solution The Phoenix MDCI Pro connector may not be activated during registration. Use the serial number and activation code to activate the connector. Steps are as follows: Tap [User Info]->[Activate MDCI]. Enter the correct serial number and activation code in the interface, and tap [Activate].