Technical Assistance HP ASAP HP ASAP (Automated Support Access Program) provides free technical support information 24 hours a day, 7 days a week. HP ASAP includes HP FIRST and HP AUDIO-TIPS, which are both explained below. HP ASAP requires a touch-tone telephone. HP FIRST HP FIRST (Fax Information Retrieval Support Technology) is a telephone-in fax service providing technical information for HP LaserJet users as well as service personnel. Receiving a fax requires a group 3 facsimile machine or fax card. Service-related information includes:
• Service notes (HP Authorized dealers) • Application notes • Product data sheets • Material Safety Data Sheets (MSDS) • Typeface and accessory information • Printer support software information • Toner information • Driver request form and Software Matrix HP FIRST, U.S. To use HP FIRST in the U.S. call HP ASAP and follow the instructions. The telephone number for HP ASAP in the U.S. is 1-800-333-1917. For all other areas, contact the local service provider. HP FIRST, Europe To use HP FIRST in Europe, call HP ASAP and follow the instructions. The telephone numbers for HP ASAP in Europe are as follows: 18 Chapter 1 Product Information C4170-90959 U.K.
0800-96-02-71 Belgium (Dutch) 078-111906 Switzerland (German) 155-1527 Netherlands 06-0222420 Germany 0130-810061 Austria 0660-8128 For English service outside the above countries, (31) 20-681-5792