Chapter 7: Troubleshooting This chapter includes troubleshooting information for the EM2100 appliance. If the possible remedies do not resolve the symptoms below, contact your local Omron support for more information. If you are requesting help from us, it is very useful to include a debugInfo file. Instructions for doing so can be found in the section Including a debugInfo File with Your Help Request on page 38. Additional Information : The use of SetNetGo or a command prompt may be required when following the possible remedies in the table below. NOTE: The information in Table 7-1.
Troubleshooting Methods may only apply when using the EM2100 appliance as a Standalone Fleet Manager, Primary Fleet Manager, or Secondary Fleet Manager. Contact your local Omron support for more information. Table 7-1. Troubleshooting Methods 20569-000 Rev. A EM2100 Installation Guide 37 Symptom Possible Causes Possible Remedies SYS LED OFF Power or hardware failure Verify the power cord is connected to a working power supply. Verify the main power switch on the rear panel is in the ON (|) position. Maintenance net- work unavailable Network failure OS image failure Ping IP 1.2.3.4 to verify a network connection. Verify the PC network settings.
Verify the network cable is connected to the MAINT ETH0 port. Management net- work unavailable LAN configuration error Ping the IP address assigned to the Management port to verify a network connection. Check the Management Interface settings in SetNetGo. Verify firewall access across network. Verify the network cable is connected from the LAN to the MGMT ETH1 port. Cannot connect to ARCL port ARAMCentral configuration error License error Verify the ARCL Server is enabled. Verify firewall access. Verify that a valid license is installed (refer to the Fleet Operations Workspace Core User's Guide for more information).