Display the Event Log If the printer cannot print or move any paper, follow these steps to display the Event Log. Otherwise, print the event log. 1 Press [Menu] until INFORMATION MENU appears. 2 Press [Item] until SHOW EVENT LOG appears. 3 Press [Select] to show the Event Log. 4 Press [+] to scroll through the Event Log. 5 Write down the error messages. 6 Check the Event Log for specific error trends in the last 10,000 printed pages. 7 Ask the customer for any observed error trends. (For example, do paper jams tend to occur in a specific area of the printer?) 8 Record any specific error trends.
9 See Table 7-5, “Alphabetical Printer Messages,” on page 7-18 or Table 7-6, “Numerical Printer Messages,” on page 7-29 and follow the recommended action. 10 If the Control Panel displays READY , OFFLINE , or POWERSAVE ON , go to the next section. If it displays any other message, repeat this procedure starting from step 1. Print the Event Log The printer’s internal Event Log stores the last 30 errors and can be printed at any time. To print the Event Log: 1 Press [Menu] until INFORMATION MENU appears. 2 Press [Item] until PRINT EVENT LOG appears. 3 Press [Select] to print the Event Log. Troubleshooting the Printing System 7-15