Phone Numbers for Ordering G SMO (Service Materials Organization) 1-800-227-8164 (U.S. only) G SME (Support Materials Europe) (49 7031) 142253 Exchange Program HP offers remanufactured assemblies for some parts. These are identified in Chapter 8 and can be ordered through Service Materials Organization (SMO) or Support Materials Europe (SME), divisions of Product Support Division (PSD). Consumables Paper and Toner Cartridges can be ordered directly from Hewlett-Packard. See Chapter 8 for ordering information. World Wide Web Printer drivers, updated HP printer software, and product and support information may be obtained from the following URL:
in the U.S.http://www.hp.com/go/support Printer drivers may be obtained from the following sites: in China ftp://www.hp.com.cn/go/support in Japan ftp://www.jpn.hp.com/go/support in Korea http://www.hp.co.kr/go/support in Taiwan http://www.hp.com.tw/go/support or the local driver website http://www.dds.com.tw HP Service Parts Information Compact Disc This powerful, CD-ROM-based parts information tool is designed to give users fast, easy access to parts information such as pricing and recommended stocking lists for a wide range of HP products. To subscribe to this quarterly service in the U.S. or Canada, call (800) 336-5987. In Asia Pacific, call (65) 740-4484.
Parts identification and pricing information can also be accessed via the World Wide Web at http://www.hp.com/go/partsinfo. 2-6 Service Approach