A problem with your steam station ? If you have any problems or queries please call our Customer Relations team first for expert help and advice: 0845 602 1454 - UK / (01) 677 4003 - Ireland or consult our website - www.tefal.co.uk 24 PROBLEMS CAUSES SOLUTIONS The steam station does not come on and the thermostat light is not illu- minated. The appliance is not switched on. Check that your appliance is cor- rectly plugged in and press the illumi- nated on/off switch. Water runs out of the holes in the soleplate. Water has condensed in the pipes because you are using steam for the first time or you have not used it for some time.
Press on the steam control button away from your ironing board until the iron produces steam. The soleplate is not hot enough. Wait for the thermostat light to go out before activating the steam but- ton. Water streaks appear on the linen. Your ironing board is saturated with water because it is not suitable for use with a steam station. Check that your ironing board is sui- table. White streaks come through the holes in the soleplate. Your boiler has a build-up of scale because it has not been rinsed out regularly. Rinse out the boiler. Brown streaks come through the holes in the soleplate and stain the linen. You are using chemical descaling agents or additives in the water for ironing.
Never add this type of product in the boiler (see § “for what water may be used”). Contact an Approved Service Centre. The soleplate is dirty or brown and may stain the linen. You are ironing at too high a tempe- rature. See our recommendations regarding temperature control setting. Your linen is not rinsed sufficiently or you have ironed a new garment be- fore washing it. Ensure linen is rinsed thoroughly to remove any soap deposits or chemi- cals on new garments which may be sucked up by the iron. You are using starch. Always spray starch on the reverse side of the fabric to be ironed. There is no steam or there is little steam. The boiler is empty. Fill the boiler.
The soleplate temperature is set to the maximum. The steam station is working but steam is very hot and dry As a consequence, it is less visible. Steam escapes from the rinse plug. The rinse plug has not been tighte- ned correctly. Tighten the rinse plug correctly. The rinse plug seal is damaged. Contact an Approved Service Centre to order a new rinse plug seal. The steam station is faulty. Stop using the steam station and contact an ApprovedService Centre. Steam or water escapes under the appliance. The steam station is faulty. Stop using the steam station and contact an Approved Service Centre.