Roll Paper Jam If roll paper jams, cut off the section of paper wrinkled by the jamming, and then reload the roll paper. Do not touch the thermal head or the area around it. They may be very hot immediately after a print operation. CAUTION Do not pull out roll paper with excessive force. Doing so can damage the roll paper and creates the risk of product malfunction. 1 Turn off the product. 2 Open the roll paper cover. 3 Cut off the section of paper wrinkled by the jamming, and then reload the roll paper. 4 Close the roll paper cover. 88