Chapter 4 Handling Removing Jammed Paper When a paper jam occurs, never pull out the paper forcibly. Turn off the printer power, open the roll paper cover, and then remove the jammed paper. Do not touch the thermal head. (See "Cleaning the Printer" on page 81 .) It can be very hot after printing. CAUTION When the Roll Paper Cover Cannot be Opened When the roll paper cover cannot be opened due to jammed paper, follow the steps below to open it. 1 Turn off the printer. 2 Slide the cutter cover toward the front to open it. Cutter cover 4 Indent 79