7 Troubleshooting If you run into problems using your OmniBook, you can use the suggestions in this chapter for getting back on track. Also check the contents and index for pointers to related information. Hints If you’re having a problem within one particular application, check the manual for that application, too. If you suspect the OmniBook requires service, contact Hewlett-Packard—see the Support and Service booklet or OmniBook Support in the online OmniBook Library. If you have questions that this manual doesn’t answer, you can • See the Windows Quick Start and MS-DOS Quick Start manuals—they’re your main source of information about Windows and MS-DOS.
• Look at the online Help for Windows and other applications. • Check with your computer system administrator, if you have one. • See other books about Windows, MS-DOS, and other applications. Check your local library or bookstore. • Contact your dealer, or contact Hewlett-Packard—see the OmniBook Support and Service booklet or the OmniBook Support icon in Program Manager (in the OmniBook Library group). Troubleshooting and Windows 95 Troubleshooting and Windows 95 If you’re using Windows 95, you probably won’t be able to follow the software-related suggestions in most sections of this chapter—they assume you’re using Windows for Workgroups.
Instead, see the following sources for troubleshooting suggestions: • In Windows Help, display the Contents and open the Troubleshooting book, then use the Windows troubleshooters. • See “Troubleshooting Tips for Windows 95” . Solving Problems This section separates problems into the following categories: ♦ Windows 95 tips . Troubleshooting and Windows 95 ♦ Printing problems. ♦ Memory problems. ♦ Trackball and mouse problems. ♦ File, drive, and PCMCIA-card problems. ♦ Serial and infrared communications problems. 76