For HP Internal Use Only Warranty WARNING WARNING The Warning symbol calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury. Do not proceed beyond a Warning symbol until the indicated conditions are fully understood and met. ©Copyright Hewlett-Packard Company 2008 The information contained in this document is subject to change without notice. The procedures described in this manual are to be performed by HP-qualified service personnel only. This document contains proprietary information that is protected by copyright. All rights are reserved.

The information contained herein is subject to change without notice.No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett- Packard Company. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Electrical Shock Hazard Serious shock hazard leading to death or injury may result if you do not take the following precautions: CAUTION - Ensure that the ac power outlet (mains) has a protective earth (ground) terminal.

The Caution symbol calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product. Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. - Disconnect the Printer from the power source prior to performing any maintenance.

Version 10.0, September 21, 2008 - Prevent water or any other liquids from running onto electrical components or circuits, or through openings in the enclosure. Electrostatic Discharge Refer to the beginning of Chapter 4of this manual, for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge. Safety Symbols General definitions of safety symbols are given immediately after the table of contents. Content Management Department, Barcelona Division, Hewlett-Packard Espanola, S.A. Avda. Graells, 501 08190 Sant Cugat del Valles Spain

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Table of Contents 1 1 Troubleshooting 2 System Error Codes 3 Service Tests and Utilities 4 Service Calibrations 5 Parts and Diagrams 6 Removal and Installation 7 Preventive Maintenance For information about Using this Manual, please refer to the next page. Designjet Z Series — Service Manual -1

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Table of Contents Using this Manual Purpose This Service Manual contains information necessary to test, calibrate and service:

„ HP designjet Z2100 Photo Printer 24 inch (Model Q6675A) „ HP designjet Z2100 Photo Printer 44 inch (Model Q6677A) „ HP designjet Z2100 Photo Printer Revision C 24 inch (Model Q6675C) „ HP designjet Z2100 Photo Printer Revision C 44 inch (Model Q6677C) „ HP designjet Z3100 Photo Printer 24 inch (Model Q5669A) „ HP designjet Z3100 Photo Printer 44 inch (Model Q6659A) „ HP designjet Z3100ps Photo Printer 24 inch (Model Q5670A) „ HP designjet Z3100ps Photo Printer 44 inch (Model Q6660A) „ HP designjet Z3200 Photo Printer 24 inch (Model Q6718A) „ HP designjet Z3200 Photo Printer 44 inch (Model Q6719A) „ HP designjet Z3200ps Photo Printer 24 inch (Model Q6720A) „ HP designjet Z3200ps Photo Printer 44 inch (Model Q6721A) For information about using these printers, refer to the corresponding User and Quick Reference Guides.

Readership The procedures described in this Service Manual are to be performed by HP Certified service personnel only. Part Numbers Part Numbers for Printer options, accessories and service parts are located in Chapter 5, Parts and Diagrams. Conventions A small arrow ⇒ indicates a link to other parts of the Service Manual where you can find information related to the topic you are consulting. -2 Designjet Z Series — Service Manual

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Troubleshooting

1 Troubleshooting 1 Using the Front Panel 1-4 Introduction 1-5 Using the Front Panel 1-4 Troubleshooting System Error Codes 1-5 Performing a Service Test on a failed Assembly 1-5 Performing the Necessary Service Calibrations 1-6 The Printer does not Power ON 1-6 The Printer does not Power ON 1-6 The Printer Continuously Rejects Printheads 1-6 Cover Sensors are not Working 1-6 The Line Sensor has Problems Detecting Media 1-6 Banding at variable extreme environmental conditions 1-8 Worm marks on HP Coated media with light area fills 1-8 Solving Media-Handling Problems 1-8 Software Troubleshooting 1-10 General advice:

1-10 Problems with Image Clipping 1-10 Output Only Contains a Partial Print 1-11 Some objects are missing from the printed image 1-12 If the spool file size is bigger than 1GB, part of the image will be clipped 1-12 Adobe Photoshop 1-13 Adobe Acrobat 1-16 Microsoft Powerpoint 1-17 Adobe Photoshop CS for Mac 1-18 Adobe Illustrator/InDesign for Mac 1-19 Print Quality Troubleshooting 1-20 Print Quality Troubleshooting Actions 1-20 The Service Image Quality Diagnostic Print 1-21 What is the Service Image Quality Diagnostic Print? 1-21 Considerations for Printing the Diagnostic Print 1-22 Printing the Diagnostic Print 1-22 Reading the Diagnostic Print Results 1-24 Diagnostic Part 1:

Printhead Reliability 1-24 Diagnostic Part 2: Printhead Alignment 1-25 Diagnostic Part 3: Printheads & Paper Advance 1-26 No Printing Defects Found in the Diagnostic Print 1-28 The Advanced Diagnostic Prints 1-29 What are the Advanced Diagnostic Prints? 1-29 Printing the Advanced Diagnostics Print 1-29 Reading the Advanced Diagnostic Print Results 1-31 Paper Advance 1-31 Visual Alignment Diagnostic 1-34 Nozzle Health 1-36 Force Drop Detection 1-37 Designjet Z Series — Service Manual 1-1

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