User's Guide Solving Problems Solving Problems Checking the Printer Status You can check error messages and the approximate ink levels on the LCD screen or the computer. Checking Messages on the LCD Screen If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to solve the problem. 115 Error Messages Solutions Printer error. Turn the power of fand on again. For details, see your documentation. Remove any paper or protective material in the printer. If the error message is still displayed, contact Epson support. You need to replace the following ink cartridge(s).
To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve remains in the cartridge when your printer indicates it is time to replace the cartridge. Replace the cartridge when you are prompted to do so. A printer's ink pad is nearing the end of its service life. Please contact Epson Support. Contact Epson or an authorised Epson service provider to replace the ink pad*. It is not a user-serviceable part. The message will be displayed until the ink pad is replaced. x Press the button to resume printing. A printer's ink pad is at the end of its service life. Please contact Epson Support.
Contact Epson or an authorised Epson service provider to replace the ink pad*. It is not a user-serviceable part. Communication error. Check if the computer is connected. Connect the computer and the printer correctly. If you are connecting over a network, see the Network Guide. If the error message is still displayed, make sure that EPSON Scan and Event Manager are installed on the computer. No dial tone detected. This problem might be resolved by selecting Setup > Fax Settings > Basic Settings > Line Type and then selecting PBX. If your phone system requires an external access code to get an outside line, set the access code after selecting PBX.
Use # (hash) instead of the actual access code when entering an outside fax number. This makes connection more secure. If the error message is still displayed, set the Dial Tone Detection settings to disabled. However, disabling this feature may drop the frist digit of a fax number and send the fax to the wrong number. Combination of the IP address and the subnet mask is invalid. See your documentation. See theNetwork Guide. Recovery Mode The printer has started in recovery mode because the frimware update failed. Follow the steps below to try to update the frimware again. 1. Connect the computer and the printer with a USB cable.
(During recovery mode, you cannot update the frimware over a network connection.) 2. Visit your local Epson website for further instructions.