User's Guide Solving Problems ❏ Ask the recipient if the fax number is correct and the recipient's fax machine is ready to receive a fax. Related Information & “Fax Settings” on page 23 & “Cannot Send or Receive Faxes” on page 134 Cannot Send Faxes to a Specific Recipient Check the following if you cannot send faxes to a specific recipient due to an error. ❏ If the recipient machine does not pick up your call within 50 seconds after the printer has finished dialing, the call ends with an error. Dial using a connected telephone to check how long it takes before you hear a fax tone. If it takes more than 50 seconds, add pauses after the fax number to send the fax. Press to enter the pause.
A hyphen is entered as the pause mark. One pause is about three seconds. Add multiple pauses as needed. ❏ If you have selected the recipient from the contacts list, verify that the registered information is correct. If the information is correct, select the recipient from the contacts list, press Edit and change Fax Speed to Slow(9,600bps) . Related Information & “Sending Faxes Dialing from the External Phone Device” on page 77 & “Registering Contacts for Faxing” on page 74 & “Cannot Send or Receive Faxes” on page 134 Cannot Send Faxes at a Specified Time Set the date and the time correctly on the control panel.
Related Information & “Sending Faxes at a Specified Time (Send Fax Later)” on page 77 & “ Setup Mode” on page 20 Cannot Receive Faxes ❏ If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact the service provider. ❏ If you have not connected a telephone to the printer, set the Receive Mode setting to Auto on the control panel. ❏ Under the following conditions, the printer runs out of memory and cannot receive faxes. See the troubleshooting for information on handling a memory full error. ❏ 100 received documents have been saved in the inbox. ❏ The printer's memory is full (100%). Related Information & “Fax Settings” on page 23 136