User’s Guide Troubleshooting for Printing ❏ Make sure the product is on a flat, stable surface that extends beyond the base in all directions. The product will not operate properly if it is tilted. ❏ Make sure your paper is not damaged, dirty, or too old. ❏ Make sure your paper is dry and the printable side (the whiter or glossier side) is face up in the rear paper feed. ❏ If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction. ❏ Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the product. & “Selecting Paper” on page 13 ❏ Remove each sheet from the output tray as it is printed.
❏ Do not touch or allow anything to come into contact with the printed side of paper with a shiny finish. To handle your prints, follow the instructions of the paper. ❏ Run the Head Cleaning utility to clear any clogged ink nozzles. & “Cleaning the Print Head” on page 44 ❏ Run the Print Head Alignment utility. & “Aligning the Print Head” on page 46 ❏ If the paper is smeared with ink after printing, clean the interior of the product. & “Cleaning the interior of the product” on page 49 Miscellaneous Printout Problems Incorrect or garbled characters ❏ Clear any stalled print jobs. & “Canceling printing” on page 23 ❏ Turn off the product and computer.
Make sure the product’s interface cable is securely plugged in. ❏ Uninstall the printer driver, then reinstall it. & “Uninstalling Your Software” on page 51 Incorrect margins ❏ Make sure that the paper is loaded into the rear paper feed correctly. & “Loading Paper and Envelopes” on page 15 ❏ Check the margin settings in your application. Make sure that the margins are within the printable area of the page. & “Printable area” on page 71 ❏ Make sure the printer driver settings are appropriate for the paper size you are using. For Windows, check the Main window. For Mac OS X, check the Page Setup dialog box or Print dialog box. 62