User’s Guide Troubleshooting for Printing/Copying Troubleshooting for Printing/Copying Diagnosing the Problem Troubleshooting product problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed. The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, or the status monitor. Refer to the appropriate section below. If you have a specific problem relating to print quality, a printing problem not related to print quality, or a paper feeding problem, or if the product does not print at all, refer to the appropriate section.
To solve a problem, you may need to cancel printing. & “Canceling Printing” on page 50 Checking product status If a problem occurs while printing, an error message will appear in the status monitor window. If an error message appears indicating the product’s ink pads are nearing the end of their service life, contact Epson support to replace them. The message will be displayed at regular intervals until the ink pads are replaced. When the product’s ink pads are saturated, the product stops and Epson support is required to continue printing. For Windows There are two ways to access EPSON Status Monitor 3: ❏ Double-click the product shortcut icon on your Windows taskbar.
To add a shortcut icon to the taskbar, see the following section: & “From the shortcut icon on the taskbar” on page 46 ❏ Open the printer driver, click the Maintenance tab, then click the EPSON Status Monitor 3 button. 130