User’s Guide Troubleshooting for Printing/Copying Paper is improperly loaded If you have loaded the paper too far into the product, the product cannot feed the paper correctly. Turn the product off and gently remove the paper. Then turn the product on and reload the paper correctly. Paper is not ejected fully or is wrinkled ❏ If the paper does not eject fully, press x to eject the paper. If the paper is jammed inside the product, remove it by referring to the following section. & “Paper Jams” on page 133 ❏ If the paper is wrinkled when it comes out, it may be damp or too thin. Load a new stack of paper. Note: Store any unused paper in its original packaging in a dry area.
The CD/DVD tray is ejected or not inserted correctly when sending a CD/DVD print job ❏ Reinsert the CD/DVD tray correctly. & “Loading a CD/DVD” on page 33 ❏ If the tray is ejected when you start a CD/DVD print job, the product is not ready. Wait until you see a message on your screen asking you to insert the tray. Then reinsert the tray and press x . The Product Does Not Print All lights are off ❏ Press P to make sure the product is on. ❏ Make sure that the power cord is securely plugged in. ❏ Make sure that your outlet works and is not controlled by a wall switch or timer. Lights came on and then went out The product’s voltage may not match the outlet rating.
Turn off the product and unplug it immediately. Then check the label on the back of the product. ! Caution: If the voltage does not match, DO NOT PLUG YOUR PRODUCT BACK IN. Contact your dealer. 144