Troubleshooting Solution Possible Cause Issue The vacuum cleaner does not work. 1. The batery level is low. 1. Charge the vacuum cleaner. 2. The vacuum cleaner is running for a long time so that it is overheated. 2. Cool the vacuum cleaner down, then use it again. 3. The vacuum cleaner is not powered on. 3. Power on the vacuum cleaner. 4. Clear the foreign objects in the air duct, eletric floor brush, extension rod, or dust compartment. 4. When the air duct has been clogged for eight seconds, the motor will stop running to protect overheating. 5. Please contact the afer-sales service department for help. 5. The motor or batery is damaged. The suction level decreases. 1.
The dust compartment is full. 2. The electric floor brush is blocked by foreign objects. 1. Empty the content in the dust compartment. 2. Remove the foreign objects in the electric floor brush. 3. The filter is blocked or not thoroughly dry afer cleaning. 3. Clean the filter or thoroughly dry it. The noise is extremely loud. 1. The dust compartment is full. 1. Empty the content in the dust compartment. 2. The air duct is clogged up. 2. Clear the foreign objects in the air duct, eletric floor brush, extension rod, or dust compartment. The electric floor brush stops running. 1. The electric floor brush is clogged so that it stops running for protection. 1.
Remove the objects tangled around the electric floor brush. 2. The electric floor brush does not work afer connecting to power. 2. Please contact the afer-sales service department for help. The vacuum cleaner cannot be charged. 1. It is not well connected between the power adapter and the electrical outlet. 1. Firmly plug the power adapter into the electrical outlet. 2. It is not well connected between the power adapter and the vacuum cleaner charging port. 2. Securely connect the power adapter with the charging port. 3. Please contact the afer-sales service department for help. 3. The power adapter is damaged. Only use the included power adapter to charge the vacuum cleaner.
The batery level Indicator is blinking red and white alternately. The power adapter is not compatible with the vacuum cleaner. Note: Any issue occurred during use, please refer to the troubleshooting above for the solution. If the problem still persists, please stop using the vacuum cleaner immediately and contact the afer-sales service for help. 14