Table 41. Numbered printer messages (continued) 30.00.01 (event log message) Hard disk internal self-test routine failure detection See DISK DEVICE FAILURE in table 42 on page 396. 40. HP EIO ERROR Event log message: 40.00.00 Description: An EIO accessory connection has been abnormally broken while transferring data from the computer to the printer. Action: 1 Press G O . 2 Print an EIO configuration page to verify that the EIO accessories are installed properly. = EIO slot number 1 = Bottom EIO slot 2 = Top EIO slot 3 Check that all cables are connected to the EIO ports and that the EIO accessory is seated properly. 4 Turn the printer off and on to reset it.
5 If possible, print to another network printer to verify the network is working properly. 40.00.01 (event log message) An EIO accessory is initializing. See EIO INITIALIZING in table 42 on page 397. All data in the print buffer will be lost. 13.11.31 (event log message) At power on, paper entry sensor (PS31) in VTU is active. See CLEAR INPUT DEVICE JAM in table 42 on page 391. 41.2 PRINTER ERROR Event log message: 41.00.02 Description: Indicates that a beam detect laser scanner error has occurred on the previous page. The page will reprint and continue. Action: 1 Open and close the front door of the printer to remove any remaining pages from the printer.
2 Turn the printer off and on to reset the printer. 3 Reconnect connector J1001 on the laser driver PCA and connector J205 on the controller board. 4 Reconnect connector J2 on beam detect PCA, relay connector J40, and connector J211 on the controller board. 5 If the problem persists, replace the laser/ scanner unit. 6 If, after replacing the laser/scanner unit, the problem persists, replace the controller board. EN Printer message troubleshooting 371