Table 54. Jams in the stapler/stacker Hardware malfunctions Table 55. Hardware malfunctions in the stapler/stacker EN 3,000-sheet stapler/stacker troubleshooting 499 Control panel messages Event log error message User LED Service LED Description Recommended action Stkr: Detach and Clear Jam (continued) 13.13 13 or 13.23 13 Blinking amber Blinking yellow (four blinks) A jam occurred when trying to eject a print job or mopy. Clear the jam. Power cycle the printer and the computer, if necessary. Replace the accumulator assembly. Stkr:
Detach and clear staple jam 13.13 19 or 13.23 19 Blinking amber Blinking yellow (five blinks) Media jammed between the carriage and the stack of paper to be stapled. Clear the jam. Power cycle the printer and the computer. Verify unit calibration (Y compensation). Replace the stapler assembly. Control panel messages Event log error message User LED Service LED Description Recommended action Stkr: Call Service Stkr: Error 04 66.13.17 or 66.23.17 Output device failure 66.13.17 or 66.23.17 Solid amber Blinking red (four blinks) The accumulator assembly malfunctioned. -Or- The DC motor retainer or sensor is damaged. Replace the accumulator assembly.
If the problem persists, replace the controller PCA.