Introduction Release 9.1 Subscriber Provisioning Reference Manual Table 1: Admonishments Related publications For a detailed description of the available SDM documentation, refer to the SDM Documentation Roadmap included with your SDM documentation set. Customer Care Center The Tekelec Customer Care Center is your initial point of contact for all product support needs. A representative takes your call or email, creates a Customer Service Request (CSR) and directs your requests to the Tekelec Technical Assistance Center (TAC). Each CSR includes an individual tracking number. Together with TAC Engineers, the representative will help you resolve your request.
The Customer Care Center is available 24 hours a day, 7 days a week, 365 days a year, and is linked to TAC Engineers around the globe. Tekelec TAC Engineers are available to provide solutions to your technical questions and issues 7 days a week, 24 hours a day. After a CSR is issued, the TAC Engineer determines the classification of the trouble. If a critical problem exists, emergency procedures are initiated. If the problem is not critical, normal support procedures apply. A primary Technical Engineer is assigned to work on the CSR and provide a solution to the problem. The CSR is closed when the problem is resolved.
Tekelec Technical Assistance Centers are located around the globe in the following locations: Tekelec - Global Email (All Regions): support@tekelec.com USA and Canada Phone: 1-888-FOR-TKLC or 1-888-367-8552 (toll-free, within continental USA and Canada) 1-919-460-2150 (outside continental USA and Canada) 16 910-6701-001 Revision A, June 2013 DANGER: (This icon and text indicate the possibility of personal injury.) WARNING: (This icon and text indicate the possibility of equipment damage.) CAUTION: (This icon and text indicate the possibility of service interruption.)