Introduction Release 9.1 Subscriber Provisioning Reference Manual 0800-176-6497 Europe, Middle East, and Africa Regional Office Hours: 8:30 a.m. through 5:00 p.m. (GMT), Monday through Friday, excluding holidays Signaling Phone: +44 1784 467 804 (within UK) Software Solutions Phone: +33 3 89 33 54 00 Asia India Phone: +91-124-465-5098 or +1-919-460-2150 TAC Regional Support Office Hours: 10:00 a.m. through 7:00 p.m. (GMT plus 5 1/2 hours), Monday through Saturday, excluding holidays Singapore Phone: +65 6796 2288 TAC Regional Support Office Hours: 9:00 a.m. through 6:00 p.m.
(GMT plus 8 hours), Monday through Friday, excluding holidays Emergency Response In the event of a critical service situation, emergency response is offered by the Tekelec Customer Care Center 24 hours a day, 7 days a week. The emergency response provides immediate coverage, automatic escalation, and other features to ensure that the critical situation is resolved as rapidly as possible. A critical situation is defined as a problem with the installed equipment that severely affects service, traffic, or maintenance capabilities, and requires immediate corrective action. Critical situations affect service and/or system operation resulting in one or several of these situations:
A total system failure that results in loss of all transaction processing capability Significant reduction in system capacity or traffic handling capability Loss of the system’s ability to perform automatic system reconfiguration Inability to restart a processor or the system Corruption of system databases that requires service affecting corrective actions 18 910-6701-001 Revision A, June 2013