Introduction Release 9.1 Subscriber Provisioning Reference Manual Loss of access for maintenance or recovery operations Loss of the system ability to provide any required critical or major trouble notification Any other problem severely affecting service, capacity/traffic, billing, and maintenance capabilities may be defined as critical by prior discussion and agreement with the Tekelec Customer Care Center. Locate Product Documentation on the Customer Support Site Access to Tekelec's Customer Support site is restricted to current Tekelec customers only. This section describes how to log into the Tekelec Customer Support site and locate a document.
Viewing the document requires Adobe Acrobat Reader, which can be downloaded at www.adobe.com. 1. Log into the Tekelec Customer Support site. Note: If you have not registered for this new site, click the Register Here link. Have your customer number available. The response time for registration requests is 24 to 48 hours. 2. Click the Product Support tab. 3. Use the Search field to locate a document by its part number, release number, document name, or document type. The Search field accepts both full and partial entries. 4. Click a subject folder to browse through a list of related files. 5. To download a file to your location, right-click the file name and select Save Target As .
19 910-6701-001 Revision A, June 2013