Chapter 3: Troubleshooting 3. If you still cannot resolve the problem, include the following information when contacting Super Micro for technical support: • Motherboard model and PCB revision number BIOS release date/version (this can be seen on the initial display when your system first boots up) System configuration An example of a Technical Support form is on our web site at (http://www. supermicro.com/support/contact.cfm). 4. Distributors: For immediate assistance, please have your account number ready when placing a call to our technical support department. We can be reached by e-mail at support@supermicro.com, by phone at:(408) 503-8000, option 2, or by fax at (408)503-8019.
3-3 Frequently Asked Questions Question: What type of memory does my motherboard support? Answer: The C2SBM-Q supports unbuffered, DDR2 667/800 MHz memory modules. See Section 2-4 for details on installing memory. Question: Why does Microsoft Windows XP (SP2) and Windows Vista show less memory than what is physically installed? Answer: Microsoft implemented a design change in Windows XP with Service Pack 2 (SP2) and Windows Vista. This change is specific to the Physical Ad- dress Extension (PAE) mode behavior which improves driver compatibility. For more information, please read the following article at Microsoft’s Knowledge Base website at: http://support.microsoft.com/kb/888137. Question:
How do I update my BIOS? Answer: It is recommended that you do not upgrade your BIOS if you are not experiencing any problems with your system. Updated BIOS files are located on our web site at http://www.supermicro.com/support/bios/ . Please check our BIOS warning message and the information on how to update your BIOS on our web site. Select your motherboard model and download the BIOS file to your computer. Also, check the current BIOS revision and make sure that it is newer than your BIOS before downloading. You can choose from the zip file and the .exe file. If you choose the zip BIOS file, please unzip the BIOS file onto a bootable device or a USB pen.
Run the batch file using the format flash.bat filename.rom from your bootable device or USB pen to flash the BIOS. Then, your system will automati- cally reboot. If you choose the .exe file, please run the .exe file under Windows to create the BIOS flash floppy disk. Insert the floppy disk into the system you wish to flash the BIOS. Then, bootup the system to the floppy disk. The BIOS utility will automatically flash the BIOS without any prompts. Please note that this 3-3