Additional error messages Error conditions can exist that do not generate status light patterns. Instead, an error message appears on the computer screen. Table 10. Error messages (no LED status panel pattern) Message Solutions Printer not responding 1. Verify that the power cord is connected to the printer and the power is turned on (the Ready light should be illuminated). 2. Disconnect the cable pod cable from the printer and the computer. Reconnect the cable pod cable at both ends. 3. Close all software applications and restart the computer. Cannot access port (in use by another application) 1. Close all software applications and reboot the computer. 2.
Try running only one software application at a time. Illegal operation/ General protection fault/Spool 32 error A computer system resource error (memory or hard-disk error) occurred in Windows. Reboot the computer. Hint To help prevent the "Illegal operation/General protection fault/Spool 32 error," try running fewer software programs at the same time. Close programs rather than minimizing them. Screen savers, virus checkers, fax software, and other memory-resident applications might be using computer resources needed by the printer. When attempting to print, avoid memory-intensive tasks like sending a fax or using multi-media programs.
Delete all temp (file_name.tmp) files from Temp subdirectories, such as C:\Windows\Temp. Try printing at a lower resolution (especially if your print job contains complex graphics). 70 Chapter 3 - Troubleshooting Q1342-90910