MFP message tables Messages appear on the control panel to indicate MFP operation errors. Within the groupings listed below, the alphabetic error messages are listed first, followed by the numeric error messages. Alphabetic error messages Table 24. Alphabetic error messages 198 Chapter 7 Troubleshooting C8523-90921 Message Event log display Explanation Recommended action ADF COVER OPEN The ADF feeder is open or the ADF feeder switch is not functioning correctly. 1. Close the ADF feeder. 2. If the error persists, perform a SENSORS diagnostic in the diagnostics menu to test the ADF feeder switch.
ADF PAPER JAM A page has jammed inside the ADF feeder and must be cleared before copying can continue. 1. Open the ADF feeder and remove the jammed media. Close the ADF feeder. 2. Reload the document and press START. 3. If the error persists, perform an ADF INPUT, ADF INPUT REVERSE, and ADF OUTPUT diagnostic in the diagnostics menu to verify proper functionality of the ADF feeder rollers. 3. Verify that the pickup roller, feed roller assembly, separation belt assembly, and registration roller assemblies are clean and not damaged. ADF PICK ERROR Too many pages have been placed in the ADF or the pages are not correctly paced in the ADF feeder.
The pickup roller might be dirty, damaged, or not installed correctly. 1. Remove some of the pages and try the operation again. If necessary, open the ADF feeder and remove any jammed media, and then close the ADF feeder. 2. Perform an ADF INPUT diagnostic in the diagnostics menu to verify that the pickup roller is functioning correctly. 3. Preform a WEIGHT SOLENOID diagnostic in the diagnostics menu to verify the the weight arm is functioning correctly. 4. Verify that the pickup roller is clean and not damaged.