Numeric error messages Table 25. Numeric error messages 200 Chapter 7 Troubleshooting C8523-90921 Message Event log display Explanation Recommended action 30.0.01 SCANNER I/O FAILURE CHECK CABLES AND CYCLE POWER Communication between the formatter and the copy processor board has failed. 1. Verify that the high-speed copy connect cable between the copy connect card and the copy processor board is correctly connected. See figure 14 in Chapter 2. 2. Verify that the copy processor board is firmly seated into the connector on the intermediate PCB. 3. Check for broken, frayed, or pinched wires. 4. Verify that the copy processor board LEDs are illuminated.
30.0.02 SCANNER I/O FAILURE CHECK COPY CONNECT CARD The IEEE-1394 copy connect card is not detected. Refer to the steps in this table for clearing the scanner I/O failure. 30.1.06 SCAN FAILURE Flatbed fan failure. 1. With the MFP powered on, verify that the fan is not functioning. 2. Check for loose connections and broken, frayed, or pinched wires. Reseat the fan connector at scanner control PCB location J110, and connector J163 on the flatbed fan. 3. Replace the fan. See “Flatbed fan assembly” on page 154. 30.1.07 SCAN FAILURE Communication error. Powercycle. 30.1.08 SCAN FAILURE Flatbed motor failure. 1.
Perform a FLATBED MOTOR diagnostic in the diagnostics menu to verify that the flatbed motor is functioning correctly. 2. Check for loose connections and broken, frayed, or pinched wires. 3. Reseat the flatbed motor connector at the SCB location J108. 4. Replace the flatbed motor.