Chapter3 Handling 316 Message Solution Error The connection between your network and the printer is unstable. You may be able to solve this problem by disabling the IEEE802.3az (Energy Efficient Ethernet) function. See your documentation for more details. When connecting to a wired LAN using a device that supports IEEE802.3az (Energy Efficient Ethernet), the connection may become unstable, the connection may not be possible, or the communication speed may slow down. Follow the steps below to disable the IEEE802.3az function on your computer and printer. 1. Disconnect the LAN cables from the computer and printer respectively. 2.
If the IEEE802.3az function has been enabled on your computer, disable it. 3. Connect the computer and printer directly with a LAN cable. 4. On the printer, select [Menu] - [General Settings] - [Network Settings] - [Connection Check] to check the IP address of the printer. 5. Start Web Config on the computer. Start your web browser and enter the IP address of the printer. 6. Select the [Network Settings] tab, then [Ethernet]. 7. Set [IEEE 802.3az] to [Off]. 8. Click [Next]. 9. Click [Apply]. 10. Disconnect the LAN cable from the computer and printer. 11. If you disabled IEEE802.3az on your computer in step 2, enable it. 12.
Connect the LAN cables you disconnected in step 1 to the computer and printer. If the problem still occurs, a device other than the printer may be causing the problem. The printer can’t connect to cloud service. Please check the connection status and settings with the cloud service. Please contact your administrator for details. The printer is failing to connect to the Loftware Cloud. Contact your system administrator for more information.