Chapter5 Troubleshooting 319 Status Cause Solution and Reference Paper is Smeared or Smudged with Ink The paper being used and the Media Coating Type setting differ. Check the paper being used and the Media Coating Type setting of the printer driver. U "Printer driver for Windows" on page 91 If foreign matter is adhered to the head, the paper may be smeared with ink. Run a print head cleaning. U "Print Head Cleaning" on page 309 The paper and print head may be rubbing against each other due to insufficient paper suction strength, resulting in soiled paper. Depending on the paper used, the paper suction strength (Media Hold Pressure) may need to be changed.
Carry out the manual adjustment using the printer driver following the steps below. 1. Display the [General] window of the printer driver. 2. Click [Advanced] in the [Media Settings] field. The advanced settings window appears. 3. Select the check box for [Media Hold Pressure] in the [Paper Adjustment] field. The manual adjustment is enabled. 4. Move the slide bar to adjust the platen vacuum. The gap between the paper and the print head is not appropriate. Blurred print may occur when the printer settings are not appropriate for the thickness of the paper. Adjust [Head-Media Clearance Height] using the operation panel or PrinterSetting.
U "Adjusting Head-Media Clearance Height" on page 292 The inside of the printer gets dirty. The form of paper you are using is different from the paper form setting. Check the paper being used and the Media Form setting of the printer driver. Do not use die-cut labels with the [Full-page Label] setting. Ink drops fired on the backing paper (release liner) may cause contamination inside the printer and lead to problems. Part of print data is trimmed/Auto cut position is Incorrect The paper being used and the media definition do not match. If the paper and the media definition of the printer driver do not match, printing may not be at the correct position. Set the media definition correctly.
U "User-Defined Paper" on page 98 Shift of print and stop position may occur depending on the paper used. Adjust the print start position using PrinterSetting. U "Position adjustment" on page 191