Chapter5 Troubleshooting Printing from a Computer is Impossible or Becomes Suddenly Impossible Checking Whether the Printer Driver Is Installed Check whether or not the required software and applications are installed on the computer. To print with this printer, a printer driver is required. Check whether or not the printer driver is installed by following the steps below. 1 Open [Printers & scanners]. 2 Check that the printer name is displayed. If not, the printer driver is not installed. 3 Install the printer driver. ( "Downloading Printer Driver, Utilities, and Manuals" on page 403 ) Reconnecting the Printer and Computer 1 Check the cable connections.
Check that the power cable and the USB cable or wired LAN cable are connected properly. If connected wirelessly, check that the wireless LAN unit is properly connected to the printer. 2 Reconnect all of the devices. For USB connection • Disconnect the USB cable and then reconnect it. • If the computer has multiple USB ports, connect the cable to a different port. For wired LAN connection • Device connected by wired LAN may have become unstable. Restart the network function. • Wait about 10 seconds, then turn on the network device, computer, and printer in that order. For wireless LAN connection • Turn off the all devices. • Disconnect the optional wireless LAN unit and reconnect it.
• Turn off the all devices. • Wait about 10 seconds, then turn on the wireless LAN router (access point), computer, and printer in that order. 3 Check that data is sent from the computer to the printer. For the check procedure, see "Checking the Print Data" on page 332 . 331