Errors These control panel error messages are listed alphabetically. Messages are accompanied by the cause of the message and steps to resolve the error. Table 11. Control panel error messages Message Cause Solution 50 FUSER ERROR The product has experienced an internal hardware error. Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. Check the cabling connections to the heating element. Perform the heating element check (see page 170). If the error persists, replace the heating element. If, after replacing the heating element, the error persists, replace the ECU.
51 LASER ERROR The product has experienced an internal hardware error. Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. Check the cabling connections to the laser/scanner. Try connecting the product to a different power source or surge protector. If the error persists, replace the laser/scanner. 52 SCANNER ERROR The product has experienced an internal hardware error. Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. Try connecting the product to a different power source or surge protector.
If the error persists, replace the contact image sensor. If, after replacing the contact image sensor, the error persists, replace the formatter. EN Errors 149