1. In the Service Tests submenu, scroll to “15. Service Special Utilities” and press Enter . 2. In the Service Special Utilities submenu, scroll to “15.5 Check Ink Supplies” and press Enter . 3. The Printer will start to initialize and the Front Panel will display the following messages: • Starting Sausalito. If there is a failure at this point, the Front Panel will display System Error Code 01.0:10 . For more information on troubleshooting this error code, refer to page 47. • Starting AcumenSupplies. If there is a problem while reading the Acumen, the Front Panel will display System Error Code 26.n:10 . For more information on troubleshooting this error code, refer to page 53.
System Error Code 01.2:10 (refer to page 48 ) or System Error Code 01.0:10 (refer to page 47 ). • Reading Ink Supplies. If there is a failure at this point, the Front Panel will display the message “Replace failing ink supplies after running this utility”. 4. Once the Ink Supplies information is obtained, it is displayed. Press any key to exit. Tests and Utilities If any part of the Acumen information is invalid, the Front Panel will display an error. 5. Once the process is completed, OK will be displayed on the Front Panel.
Emergency Firmware Upgrade The following procedure can be used if the printer cannot be turned on in normal mode because of an error, or if the EWS has been disabled in the Front Panel. This procedure can only be performed when the printer is in the Service Utility Menu. 1. Download the .plt file from the Customer Assurance website, save the file to a folder in the computer. 2. Note the ip address of the printer, obtained from ‘Special Utilities->IO Information’. When you are in the menu do not press any keys on the Front Panel because the printer will shut down. 3. Send the .plt file to the printer using an ftp connection. Example of ftp procedure: a. Open a DOS window.
130 Chapter 4 Service Tests and Utilities