Table 37. Printer messages Control panel message Explanation Recommended action ACCESS DENIED MENUS LOCKED The control panel function you are trying to use has been locked by the network administrator to prevent unauthorized access. Ask the network administrator to unlock the function. BAD DUPLEXER CONNECTION The duplexer is not correctly installed. 1. Ensure that the right-angle power cord that shipped with the printer is being used. 2. Turn the printer off. 3. Remove and reinstall the duplexer. 4. Turn the printer off and back on. 5. If the message persists, make sure the duplexer is connected and the connector is not damaged. 6. Replace the duplexer.
BAD ENV FEEDER CONNECTION The envelope feeder is not connected properly to the printer. 1. Remove and reinstall the envelope feeder. 2. Turn the printer off and back on. 3. Replace the envelope feeder. BAD OPT TRAY CONNECTION There is a problem with an optional 500-sheet paper tray connection with the printer: 1. Reinstall the optional tray. 2. Turn the printer off and back on. 3. Make sure the optional tray is connected and the connector is not damaged. 4. Replace the optional-tray or optional-feeder controller PCA. ! The tray is not connected properly. ! More than two optional 500-sheet paper trays have been installed (the printer cannot support more than four trays total). !
The electronics in the paper tray are faulty. CANNOT DUPLEX CLOSE REAR BIN The printer cannot duplex because the rear output bin is open. 1. Close the rear output bin. 2. If the message persists, check sensor PS702 in the duplexer. 194 Troubleshooting EN