Table 37. Printer messages (continued) Control panel message Explanation Recommended action 13.2 PAPER JAM OPEN INPUT TRAYS Paper-stopped jam at paper-feed area. 1. Check the input area for obstructions such as paper in the path. Also check to see if the registration assembly is damaged or if the transfer roller is out of place. 2. Check PS102 and PS103 for proper operation. Replace any defective sensors or flags. For sensor locations, see page 263. 3. Ensure the media does not exceed the maximum length (356 mm/14 inches). 4. If multiple sheets are feeding, it might be necessary to fan the media and reduce the stack height. 5. Verify that the fuser is properly installed.
13.5 PAPER JAM CHECK REAR DOOR alternates with OPEN AND CLOSE TOP COVER Paper-delay jam at fuser. 1. Check the transfer roller and small media belt to ensure they are operating and can feed print media. 2. Check the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and fuser. 3. Check PS107 and PS108 for proper operation. Replace any defective sensors or flags. For sensor locations, see page 263. 4. Turn the media stack over and/ or rotate it by 180 ° in the input tray. 13.6 PAPER JAM CHECK REAR DOOR alternates with OPEN AND CLOSE TOP COVER Paper-stopped jam at fuser. 1. Check the paper path for obstructions at the fuser and output/delivery area. 3.
Check PS107 and PS108 for proper operation. Replace any defective sensors or flags. For sensor locations, see page 263. 13.10 PAPER JAM CHECK DUPLEXER alternates with OPEN AND CLOSE TOP COVER Jam at duplexer. 1. Check the duplexer and the rear area of the printer for obstructions or damage. 2. Check PS701 and PS703 in the duplexer for proper operation. Replace the duplexer if a sensor is defective. 208 Troubleshooting EN