Table 37. Printer messages (continued) Control panel message Explanation Recommended action 59.X PRINTER ERROR alternates with CYCLE POWER TO CONTINUE A main motor error occurred. X description: 0 = Motor error 1 = Motor startup error 2 = Motor rotation error 1. Turn the printer off, and then turn the printer on. 2. Check and reseat the fuser and toner cartridge to make sure they are not hindering gear movement in the drive train. 3. Check the main motor’s cable to ensure that it is seated properly. 4. If the error persists, replace the main motor. 62.X PRINTER ERROR There is a problem with the printer memory. The X value refers to the location of the problem:
0 = Internal memory 1 to 4 = DIMM slots 1, 2, 3, or 4 1. Reseat the specified DIMM. 2. Replace the specified DIMM. A scan buffer error occurred. 1. Turn the printer off, and then turn the printer on. 2. Perform a cold reset. 3. If the message persists, replace the formatter or firmware DIMM. 64 PRINTER ERROR alternates with CYCLE POWER 66.XX.YY [TYPE] FAILURE alternates with CHECK CABLES AND CYCLE POWER An error occurred in an external paper-handling device. 1st X = Device number in chain 2nd X = Device type 1 Input 2 Output 3 Stapler/stacker unit YY = Device specific error Press G O to clear the message. If the message will not clear: 1. Turn the printer off, and then turn the printer on.
3. Check and reseat all cables between the printer and the specified device. 4. Reseat the external paper- handling device. 68 NVRAM ERROR CHECK SETTINGS An error occurred in the printer non-volatile memory (NVRAM) and one or more printer settings has been reset to its factory default. 1. Print a configuration page and check the printer settings to determine which values have changed. 2. Hold down C ANCEL J OB while turning the printer on. This will clean up the NVRAM by removing old areas that are not being used. EN Chapter 7 Troubleshooting 215