Troubleshooting tips 1. First record whether the problem is with the Printer, the Scanner, or the Touch Screen. 2. Make sure that the scanning area is completely clean. 3. Test 20: Noise Test can help you find where the scanning area is dirty. 4. The SCAN dump files can help you to understand the light profile of the affected scanner. 5. Remember, in order to cancel when copying, press the Cancel button on the Touch Screen and the Cancel button on the printer. Is the problem with the Printer or the Scanner? If you experience the following symptoms, the problem could be related to the scanner: ● System Error on the Touch Screen. ● LED’s flashing on the Scanner Operator Panel.
● WIDEsystem error message. ● Vertical lines (either color or black) in the scanned image. If you experience the following symptoms, then perform an Image Preview and send a Test Print: ● Image Quality Problems. ● No Output ● Output is not as expected. If the Image preview fails, this points to a problem with the Scanner. If the Test Print fails, this points to a problem with the Printer. Image-quality problems If you have Image Quality problems in any prints, try the following: 1. Print out a file already stored or print out a demo file. 2. Once the print is finished, insert it into the Scanner. 3. Once scanned, print out the scanned image.
● If the original print is the same as the copied print, then the problem is associated with the Printer. ● If the original print is NOT the same as the copied print, then the problem is associated with the Scanner. Output problems If the output is not as you expected it to be, try the following: ● Check all the settings in the Software: Color Settings and Margins. ● Check media settings: Media profile (in software) and media loaded in the printer (front panel selection) should be the same. ● Perform Color Calibration (both Scanner and printer). ● Check the Preview Image. 2 Chapter 1 Troubleshooting ENWW