Troubleshooting general scanner issues ENWW Troubleshooting general scanner issues 11 P# Category Problem Q# Question Yes/ No C/T Solution 3 Are the lines broken and the errors situated in a vertical column between 2 columns? Yes C You might have a visible stitching error (see P28). No C Check the dpi. In the case of too low resolution, jagged diagonal lines will appear. P# Category Problem Q# Question Yes/ No C/T Solution 10 Copy Problem One side of the preview is black 1 Have you upgraded the scanner system software to the latest version? No C Upgrade scanner to latest version. See Upgrade Scanner Software on page 112.
Yes See Q2 2 Have you upgraded the system software to the latest version? No C Upgrade system software. Yes T Most likely a Camera Error. Perform the Manual Camera Adjustment (Test 9). Replace the Camera Board if necessary. P# Category Problem Q# Question Yes/ No C/T Solution 11 Copy problem Only a part of the master print is being copied 1 Are you scanning a thick original? Yes C Uncheck extended media handling box in scanner settings (using extended media will load the original between both entry and exit rollers before scanning - this means that you will not have the start of the thick original scanned.
Also the scan speed will be slower, and no "back - ups"/ reversing is allowed while scanning). No See Q2 2 Have you selected 'Auto size'? Yes C The scanner needs to be cleaned (see P24). No See Q3 3 Is the length too short and the width OK? Yes C The problem may be with the Printer (not able to print close to the edges) or Panel PC (Hard Disk is full). No C Check that the margins that are set are not too big. Also check Scanner Media Offsets.