ENWW Troubleshooting general scanner issues 13 P# Category Problem Q# Question Yes/ No C/T Solution 16 Scan to network I cannot access network drivers 1 With the Panel PC connected to the LAN, can you access the Panel PC from another computer on the network? Yes C Go to Q2 No C Check the network performance and connection to the scanner Panel PC. 2 Is the folder of the server you are trying to map already mapped by another user in the Panel PC? Yes C Windows does not allow the same server to be mapped by two different users on one computer. Use the access connection previously mapped or delete the connection and map a new access connection.
No C Go to Q3 3 Do you have permission to access and write to the network folder you are trying to map? Yes C Go to Q4 No C You cannot access this network folder. Select a network folder for which you have read and write permissions. 4 Are you using the correct user name and password? Yes C Try to map the network file from another computer by selecting Windows Explorer, Tools, Map network drive. If you are able to map the drive in this manner, you should also be able to map through the Panel PC. No C Use the correct user name and password.
P# Category Problem Q# Question Yes/ No C/T Solution 18 Scanner Calibration Problem Scanner Maintenance did not succeed 1 Did any error occur when performing the Scanner Maintenance? Yes C See Q2 No C Clean the scanner and then run Scanner Maintenance again (see P24 and P 25). If that does not help, see Q5. 2 Error: Basic calibration was performed. but failed to stitch scanner or Could not find horizontal line or Could not read bar lines or Could not recognize the scanned IT8 picture. Yes C Clean the scanner and then run Scanner Maintenance again (see P24 and P 25). If that does not help, see Q5. No See Q3. 3 Error: Sheet not recognized.
Yes C Reinsert calibration sheet correctly and run Scanner Maintenance again. If that does not help, see Q5. No See Q4.