Table of contents 1 Troubleshooting ........................................................................................................................................... 1 Troubleshooting tips ............................................................................................................................................. 2 Is the problem with the Printer or the Scanner? ................................................................................................... 2 Image-quality problems ........................................................................................................................................
2 Output problems .................................................................................................................................................... 2 Troubleshooting System Error Codes ................................................................................................................... 3 Using the Service Tools from the Touchscreen .................................................................................................... 3 Troubleshooting Issues .........................................................................................................................................
7 Troubleshooting print-quality and copy issues .................................................................................................... 8 Troubleshooting general scanner issues ............................................................................................................ 11 Troubleshooting Specific Scanner Issues ........................................................................................................... 18 Cleaning the Scanning Area .................................................................................................................................
20 Troubleshooting Specific Panel PC Problems ..................................................................................................... 23 Touch screen fails ................................................................................................................................................ 26 Preventive Maintenance Kit for HP Designjet Scanners ..................................................................................... 26 2 System Error Codes ......................................................................................................................................
27 System Error Codes for the Scanner Only ........................................................................................................... 28 Software Related Errors ...................................................................................................................................... 29 Scanner related errors ......................................................................................................................................... 31 Error Codes for the JetImage Software RIP ........................................................................................................
38 Error Messages for the Touch Screen ................................................................................................................. 43 3 Parts and Diagrams ..................................................................................................................................... 46 Exterior ................................................................................................................................................................ 47 Interior .................................................................................................................................................................
48 Panel PC ............................................................................................................................................................... 50 4 Removal and Installation ............................................................................................................................. 52 Introduction ......................................................................................................................................................... 54 Safety Precautions ..............................................................................................................................................
54 Electrostatic Discharge (ESD) Precautions ......................................................................................................... 54 Required Tools ..................................................................................................................................................... 54 Scanner Control Unit (SUU) .................................................................................................................................. 56 ENWW vii