● Perform Color Calibration (both Scanner and printer). ● Check the Preview Image. If there is no output at all, then try the following: ● Check that both the scanner and the printer are correctly connected to the network. ● Check the selected settings: List, Collate, Scan to file... Troubleshooting System Error Codes Chapter 2, System Error Codes on page 28 , contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.
Using the Service Tools from the Touchscreen Here we briefly describe the various tests found in the software Service Tools menu (called SCANtest 6 in previous systems). The purpose of the Service Tools is to support the troubleshooting and adjustment of the Scanner. To access the software you must go to the Setup tab and to: Options , System , Service (this part is password protected, the password is ’ support '. When Service Tools has been started, the Scanner is switched ON in Test Mode, and the Diagnostic LED on the Operator Panel is turned ON. NOTE: The word camera is used in some service tests, and in this document to refer to the CIS elements. Service Tools Menu ● Test 1:
Set Serial Number ● Test 6: Motor Test ● Test 9: Oscilloscope view cameras ● Test 11: Manual Camera Alignment (Vertical alignment and stitching) ● Test 12: Manual Scaling Adjustment ● Test 20: Streak Test ● Test 42: Backup Calibration and statistics ● Test 43: Restore Calibration and statistics ● Test 45: Operator Panel Key Test ● Test 46: Paper Sensor Test ● Test 47: Operator Panel LED Test If Service Tools is started when the scanner is in Error Mode, the Error Code Number and a short description of the error will be displayed on the screen. Test 1: Set Serial Number This test displays general information regarding the scanner. When executed, the test displays the following:
ENWW Troubleshooting System Error Codes 3