● The complete error number, this information can be found in the Product Information Area. ● The Service Configuration Print. To print this go to 'Internal Prints>Service Information Prints' . ● The Current configuration sheet. To print this go to 'Internal Prints>Service Information Prints' . ● Which software application the customer is using (name, version, etc.). Performing a service test on a failed assembly If possible, always perform a Service Test on the component/assembly that you are about to replace, just to make sure that is the component/assembly that has failed. Shown below is a list of the Service tests and the component(s) tested:
● Scan Axis Test ◦ Star Wheel Lifter ◦ PRS ◦ Scan Axis Servosystem ◦ Cutter ● Paper Drive Test ◦ Components of the Paper Axis Subsystem ● Electronics Module Test ◦ Formatter ● Carriage assembly test ◦ Carriage Assembly ● Sensors Test ◦ Scanner Position Sensor ◦ Media Lever Position sensor ◦ Media sensor ◦ Upper or lower roll cover sensor ◦ Single-sheet sensor ● Rewinder test ◦ Right Roll Support. ● Ink Delivery System Test ◦ Ink Supply Station ◦ Ink supplies ● Service Station test ◦ Service Station. ◦ Primer Motor 6 Chapter 1 Troubleshooting ENWW